How can I add a child to my reservation?
Tickets for children can be purchased separately from those for their parents only via FlyArystan Contact Center or travel agencies.
Do infants also need a ticket to fly?
Infants under 2 years old can fly without being provided a separate seat, however, according to the flight safety regulations, each infant have to have a separate ticket. Learn more
How can I buy a ticket for a child only? Do you offer the Unaccompanied Minors service?
You can buy a ticket for an unaccompanied child either by contacting FlyArystan Contact Center by +7 727 331 10 10, or via a travel agency. FlyArystan offers a paid service for transportation of unaccompanied minors. The service can be purchased during reservation or later via the Contact Center or the agency, but not later than 24 hours before the departure. You can read more about the service here in the Unaccompanied Minors tab.
What documents are required to travel with children?
Children under 16 can fly within the territory of the Republic of Kazakhstan upon presenting the original birth certificate. If a child is accompanied by an adult passenger who is not the child’s parent, the passenger has to present the original notarized power of attorney from one of the parents to fly with the child.
After the online check-in, the system could only provide online boarding passes for children. What should I do?
The passengers flying with children/infants can check-in online, however, to receive the boarding passes for the children, it is necessary to arrive to the check-in desk at least 60 minutes before the departure for all necessary transportation documents to be verified.
How do I carry a baby stroller? Is it considered as baggage?
In addition to the free baggage allowance, a passenger can carry one baby stroller free of charge if the dimensions of the folded stroller, including all its elements, correspond to the dimensions established for hand baggage (56x23x36 cm). If the dimensions of the folded stroller exceed the hand baggage limits, it can be carried as checked baggage free of charge. A stroller is considered baggage if it is carried by an adult passenger without a child. Read more about baby strollers / child car seats / bassinets at flyarystan.com/traveling-with-children-and-infants