IMPORTANT ANNOUNCEMENT

Further to the previously published information regarding the incident involving flight FS7962 operating on the Urumqi – Astana route on an Airbus A320 aircraft, FlyArystan continues to cooperate closely with the relevant authorities and is providing all necessary information to support their work.

We kindly ask the public and media representatives to rely only on information published through FlyArystan's official communication channels and the official channels of the relevant government authorities, and to refrain from sharing unverified information.

Safety remains at the core of everything we do, and the airline continues to operate in accordance with all applicable operational and regulatory requirements.

Our immediate priority is to provide all necessary assistance and support to the passengers, crew members, and their families.

Telephone Enquiry Centre:
+7 727 308 0513
+7 771 944 48 80

Toll-free within Kazakhstan:
8 800 080 0440

Media Hotline: +7 727 338 20 99
For all media inquiries, please contact: pr@flyarystan.com

Additional information about the incident will be published on FlyArystan’s Telegram channel: Telegram

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A FlyArystan ticket in the Standard bundle includes only one piece of hand baggage up to 5kg (maximum dimensions 56x23x36 cm) and a random seat which is automatically assigned by the system during the check-in.

Save up to 60%! When buying a ticket, check out "Comfort" or "Comfort Plus" fare bundles, so you can purchase a ticket with 20 kg baggage and a "seat selection" service that allows you to grab your preferred seat in the desired row (depending on the purchased fare bundle, see the table below).

The "Priority Boarding" service is not available on certain routes and is offered as a bonus service within the "Comfort Plus" fare bundle.

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