IMPORTANT INFORMATION
FlyArystan deeply regrets to confirm the occurrence of an emergency involving the airline's flight FS ______ on ___ ___________, 20__.
The safety and support of our passengers, crew, and their families remain our top priority.
For relatives and friends
• Hotline: For information, please contact us at: +7 727 244 55 52, 8 800 080 0440
• Support Centers: Our support centers are operational at the following address:
Official information
Updates will be posted on our official social media accounts:
For any media inquiries, please contact our media relations team at: pr@flyarystan.com
FlyArystan Policy
The FlyArystan policy regarding unacceptable passenger behavior states that:
Unacceptable behavior
Offences by a FlyArystan passenger that are considered unacceptable include:
FlyArystan may take any measures to prevent continued unacceptable behavior by a passenger, including:
Diversion costs caused by unacceptable behavior
If, as a result of a passenger’s unacceptable behavior, the crew diverts the aircraft to an unscheduled destination, the passenger is obliged to pay us the reasonable and proper costs of the diversion. If the passenger refuses to pay the costs of the diversion, FlyArystan reserves the right to go to court to recover the cost of the damages.
Criminal responsibility for deliberately false information of an act of terrorism and illegal transportation of prohibited items
For deliberately false information (including jokes) of an act of terrorism, illegal transportation of all types of weapons and ammunition, explosive, narcotic and other items and substances that may cause harm to other passengers or the air carrier, criminal liability is provided in accordance with the legislation of the Republic of Kazakhstan.