In case of a delayed or canceled flight, and if you need confirmation for changes in departure times or the use of your electronic ticket, as well as for ticket refunds, we can provide a confirmation letter. Choose from the options below to access your necessary confirmation letters
You could issue a Confirmation letter that your electronic-ticket was used by filling out the form below. The Confirmation letter is available after 3 days from the date of departure. The original of the Confirmation letter is not provided.
What are the dimensions of hand baggage allowed?
1 (one) piece of hand baggage is allowed to be carried. Dimensions of free hand baggage must not exceed 56Х23х36 cm, weight must not exceed 5 kg.
If you need to carry more weight in your hand baggage, you can purchase the Hand baggage 10kg service in advance (1 piece, total weight must not exceed 10 kg and dimensions must not exceed 56x23x36 cm) or pay online for checked-in baggage no later than 2 hours before departure on domestic flights within Kazakhstan and 3 hours on international flights.
What dimensions of checked baggage are allowed?
Dimensions of checked baggage must not exceed 158 cm in three dimensions, the weight of one bag must not exceed 32 kg.
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Please make sure ticket number and your surname were specified correctly.
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