Confirmation letters

In case of a delayed or canceled flight, and if you need confirmation for changes in departure times or the use of your electronic ticket, as well as for ticket refunds, we can provide a confirmation letter. Choose from the options below to access your necessary confirmation letters

You could issue a Confirmation letter that your electronic-ticket was used by filling out the form below. The Confirmation letter is available after 3 days from the date of departure. The original of the Confirmation letter is not provided.

Ticket number

10 digits after 465 If more than 10 digits, do not add last digits 01, 02.

Surname
Arline Code
KC
FS
Flight number
Date

Terms of issuing an electronic confirmation letter:

Confirmation letter can be issued only in a currency that was used for purchasing a ticket.

In order to receive Confirmation letter about flight cancellation/delay, please send an email with your request to: customer.relations@flyarystan.com.

Confirmation letter for confirming the fares, fares valid on specific dates or flight segments cannot be issued. You can find fare and flight direction information on our website.

No other Confirmation letters can be provided, and requests for other confirmation letters will not be considered.

Passing the ticket to the third parties or providing them with information allowing determining ticket number, the passenger agrees to receive this reference by these persons. In this case, the airline is not responsible for access of the data by the third parties.

For the requests sent to Contact.centre@flyarystan.com by the third party please send a notarization, or a guarantee letter or letter from the passenger(s) (scanned copy with signature - all templates in free form), that he /she (they) do not have any claims for the provision of his /her (their) confidential information to a third party. Otherwise, the request will not be processed.

If your confirmation letter is not formed on the website, please contact Contact.centre@flyarystan.com

The document will be provided within 5 working days and free of charge.

Online Receipt Notification

Flight Confirmation Notification

Additional services

What are the dimensions of hand baggage allowed?

1 (one) piece of hand baggage is allowed to be carried. Dimensions of free hand baggage must not exceed 56Х23х36 cm, weight must not exceed 5 kg.

If you need to carry more weight in your hand baggage, you can purchase the Hand baggage 10kg service in advance (1 piece, total weight must not exceed 10 kg and dimensions must not exceed 56x23x36 cm) or pay online for checked-in baggage no later than 2 hours before departure on domestic flights within Kazakhstan and 3 hours on international flights.

What dimensions of checked baggage are allowed?

Dimensions of checked baggage must not exceed 158 cm in three dimensions, the weight of one bag must not exceed 32 kg.