IMPORTANT ANNOUNCEMENT

Further to the previously published information regarding the incident involving flight FS7962 operating on the Urumqi – Astana route on an Airbus A320 aircraft, FlyArystan continues to cooperate closely with the relevant authorities and is providing all necessary information to support their work.

We kindly ask the public and media representatives to rely only on information published through FlyArystan's official communication channels and the official channels of the relevant government authorities, and to refrain from sharing unverified information.

Safety remains at the core of everything we do, and the airline continues to operate in accordance with all applicable operational and regulatory requirements.

Our immediate priority is to provide all necessary assistance and support to the passengers, crew members, and their families.

Telephone Enquiry Centre:
+7 727 308 0513
+7 771 944 48 80

Toll-free within Kazakhstan:
8 800 080 0440

Media Hotline: +7 727 338 20 99
For all media inquiries, please contact: pr@flyarystan.com

Additional information about the incident will be published on FlyArystan’s Telegram channel: Telegram

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Seat allocation

Note! Even if you have booked a ticket via online/tour agencies, you can purchase additional services on the flyarystan.com via the "Manage booking" section.

Important! The purchase of the "Seat Selection" service is not the final step for boarding a flight, a boarding pass is required that is issued after check-in is completed.

The seats at the emergency exit rows are NOT available to everyone. There are restrictions according to safety regulations. You can find more information about the "Seat Selection" service and the seat map here.