IMPORTANT ANNOUNCEMENT
Further to the previously published information regarding the incident involving flight FS7962 operating on the Urumqi – Astana route on an Airbus A320 aircraft, FlyArystan continues to cooperate closely with the relevant authorities and is providing all necessary information to support their work.
We kindly ask the public and media representatives to rely only on information published through FlyArystan's official communication channels and the official channels of the relevant government authorities, and to refrain from sharing unverified information.
Safety remains at the core of everything we do, and the airline continues to operate in accordance with all applicable operational and regulatory requirements.
Our immediate priority is to provide all necessary assistance and support to the passengers, crew members, and their families.
Telephone Enquiry Centre:
+7 727 308 0513
+7 771 944 48 80
Toll-free within Kazakhstan:
8 800 080 0440
Media Hotline: +7 727 338 20 99
For all media inquiries, please contact: pr@flyarystan.com
Additional information about the incident will be published on FlyArystan’s Telegram channel: Telegram
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The "Congratulations on Board" service will allow you to make a special gift for your loved ones. During the flight, the crew will congratulate the passenger at your request.
How to order a service:
Requests for the "Congratulations on board" service should be sent no later than 72 hours before departure.
When rebooking the departure date of a passenger with a confirmed service, the reissue of the "Congratulations on Board" service is not available
Cost of service in domestic routes: 11 000 ₸
Cost of service on international routes: 24 €
For legal, Requests for the "Congratulations on board" should be sent to the following email address ad.offers@flyarystan.com.
Rules and Conditions
Refund is available:
Your application is under consideration. A response will be provided to your email address.
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