IMPORTANT ANNOUNCEMENT
Further to the previously published information regarding the incident involving flight FS7962 operating on the Urumqi – Astana route on an Airbus A320 aircraft, FlyArystan continues to cooperate closely with the relevant authorities and is providing all necessary information to support their work.
We kindly ask the public and media representatives to rely only on information published through FlyArystan's official communication channels and the official channels of the relevant government authorities, and to refrain from sharing unverified information.
Safety remains at the core of everything we do, and the airline continues to operate in accordance with all applicable operational and regulatory requirements.
Our immediate priority is to provide all necessary assistance and support to the passengers, crew members, and their families.
Telephone Enquiry Centre:
+7 727 308 0513
+7 771 944 48 80
Toll-free within Kazakhstan:
8 800 080 0440
Media Hotline: +7 727 338 20 99
For all media inquiries, please contact: pr@flyarystan.com
Additional information about the incident will be published on FlyArystan’s Telegram channel: Telegram
Book for a group of 15 on domestic for domestic and 10 people for international destinations and enjoy special benefits!
Group fares do not include baggage or other travel extra fees. Special Promotions are not applicable to group bookings.
General information
Rules
Ticketing: is done in strict accordance with the time limit set by the airline;
Time for checkout and payment of the deposit: the deadlines are specified in the group agreement;
In case of group booking cancellation, the paid deposit is non-refundable;
Minimum number of people in group: According to the agreement, it is allowed to reduce the number of passengers, not exceeding the minimum number of passengers specified in the agreement; In case of reduction, exceeding the specified number of passengers, a penalty of the full fare specified in the agreement will be charged for each passenger;
Changes in the reservation are allowed with a penalty/re-calculation of the fare;
Rebooking is only allowed for the whole group at once; Individual rebooking (splitting) of group members is not allowed;
Name/Surname correction/change: At least 24 hours before the flight and after ticket issuance, 2 name changes for every ten passengers are allowed free of charge;
Refunds on group booking prior to the start of transportation are allowed upon payment of a penalty after full payment and plane tickets extraction;
No refunds are allowed for group bookings after the start of transportation;
In case of non-attendance ("No Show"), the net fare is non-refundable;
Unused charges are refunded to the passenger;
The Carrier is not responsible for visas, as well as for the authenticity and correctness of documents issued by the relevant state and other competent authorities, presented for transportation, including the validity period of the documents.
Registration procedure
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