Check-in and boarding time

You can save your time and avoid queues at the check-in desk. Check-in online!

Online check-in opens 30 days before departure and closes 40 minutes before departure for domestic flights and 60 minutes for international flights.

During online check-in, the system will automatically assign you a free seat. You can also choose a seat that is comfortable for you when going through online check-in for an extra charge. Baggage and other extra services are available for purchase on the website before and after online check-in, but no later than 2 hours before departure. 

1. Open the Online check-in tab on the home page, enter your personal details and your booking number (PNR) – a six-unit alphanumeric code indicated on your ticket or in the booking confirmation sent to your email.
2. After verifying the booking in the system, you will be offered to confirm the passenger’s personal details/flight for check-in and assigned an automatically selected free seat in the cabin. If you are satisfied with the option offered, press "Next" to complete the check-in.
3. During online check-in, you can select a seat you prefer for an extra charge. Mouse over a preferred seat and its cost will pop up.
4. If there is more than one passenger in your booking, the system during online check-in will assign you adjacent seats.
5. Complete all the check-in steps and select “Save and print your boarding pass”.
   A photo/screenshot of the boarding pass from the screen of a mobile device is not acceptable. According to the regional airport's requirements, your online boarding pass must be printed out.
6. An air ticket is not a boarding pass. Without a boarding pass, you cannot board your flight.
7. If you are travelling with baggage, to check in your baggage and get a baggage tag, you need to arrive at the check-in counter no later than 40 minutes before departure − for domestic flights (baggage should be checked in and the bag tag is printed via iJan − a self-service terminal), no later than 1 hour − for international flights.
8. If you have checked in online, but you have no opportunity to save/print your boarding pass due to technical difficulties, in order to receive your boarding pass at the airport, you need to print your boarding pass via iJan or if the terminal is not installed − arrive at the check-in counter before check-in closure − no later than 40 minutes before the flight departure. A passenger without a boarding pass will not be accepted for carriage and his/her ticket will be canceled.
9. After online check-in is completed and your boarding pass is received, head towards the boarding gate, show your boarding pass and your identity document no later than 30 minutes before departure.
10. Your identity document must be valid at the departure date.
11. The Carrier is not responsible for "no show" passengers at boarding. In case of a passenger "no show" at boarding, the passenger's ticket will be canceled.
12. Any passenger canceling his/her flight must cancel his/her check-in no later than 2 hours before the flight departure on the company's website or app, via Contact Centre, or at the check-in counter at the departure airport. A ticket can be refunded or rebooked as per the fare rules only after check-in cancellation.
13. FlyArystan operates on a point-to-point basis. This means onward flights are considered separate journeys or separate sectors. Therefore, you need to claim your baggage from your first sector flight and re-check it in for the subsequent flight. You must check in again at the check-in counter to obtain your boarding pass. In the case of online check-in, you also need to prepare printed boarding passes for each route. The passenger is responsible for the consequences caused by being late to check-in/lack of check-in for connecting flights of the airline.

Online check-in is available for all passengers except for:

• Passengers of charter flights;
• Passengers with extra seat;
• Passengers below 16 year old and travelling alone.

The following passengers may self-check-in online, but must collect their boarding pass only at the check-in desk 60 minutes before departure:

• Passengers with limited mobility or in need of special assistance;
• Passengers who have chosen a seat in the exit rows;
• Passengers who have purchased the service for the transportation of animals
• Passengers who agree to provide their bank card at the check-in counter in accordance with the airline's anti-fraud procedures.

You need to be present at the boarding gate no later than 30 minutes before the scheduled departure time. At Istanbul International Airport and Indira Gandhi International Airport (Delhi), you need to be present at the boarding gate no later than 50 minutes before the scheduled departure time.

During boarding passengers of international flights are allowed to bring onboard goods from duty-free stores after providing payment for excess hand baggage at established rates. The total weight of hand baggage should not exceed 10 kg for each passenger.

• You need to present the same travel documents you used for the online check-in at airport security and the boarding gate.
• You can be denied boarding due to the lack of necessary travel documents.
• If you are travelling with an infant, you need to print and present the infant's boarding card at the gate. You can print your boarding card at the registration desk of FlyArystan at the airport.

The airport information screens will tell you which gate you need to go to after check-in and security control. If you use airport check-in, the ground staff may be able to give you information about which gate you need to go to.

If you fail to:

• Complete check-in procedures by the deadline
• Show up at check-in or at the boarding gate in due time

Your reservation will be cancelled and you won't be able to board. You will forfeit 100% of your fare paid and no refund will be available under any circumstances. We suggest purchasing insurance to cover your losses in such cases.