IMPORTANT ANNOUNCEMENT
Further to the previously published information regarding the incident involving flight FS7962 operating on the Urumqi – Astana route on an Airbus A320 aircraft, FlyArystan continues to cooperate closely with the relevant authorities and is providing all necessary information to support their work.
We kindly ask the public and media representatives to rely only on information published through FlyArystan's official communication channels and the official channels of the relevant government authorities, and to refrain from sharing unverified information.
Safety remains at the core of everything we do, and the airline continues to operate in accordance with all applicable operational and regulatory requirements.
Our immediate priority is to provide all necessary assistance and support to the passengers, crew members, and their families.
Telephone Enquiry Centre:
+7 727 308 0513
+7 771 944 48 80
Toll-free within Kazakhstan:
8 800 080 0440
Media Hotline: +7 727 338 20 99
For all media inquiries, please contact: pr@flyarystan.com
Additional information about the incident will be published on FlyArystan’s Telegram channel: Telegram
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ⓘ The schedule shows the local time of departure and arrival, and the data is updated every 5 minutes. Please note that the status "on time" means no later than 15 minutes after the scheduled departure or arrival of the specified flight.
Dear passenger,
In some cases, the airline is required to make certain changes that may affect the route, date, time, or cancellation of a flight. The reasons for such changes may include weather conditions (at the departure/arrival airport and at the alternate airport), airport closure/maintenance, natural disasters, and other force majeure circumstances, seasonal flight schedule changes, operational delays, and cancellations due to technical or other operational reasons.
Notifications about changes are sent via email, WhatsApp, and SMS using the contact details provided during booking.
To receive timely updates, please ensure that your phone number and email address in the booking are correct and up to date. You can correct your contact details via "Manage Booking" ("My Bookings" in the app). Please check notifications from the airline.
FAQs (Frequently Asked Questions) about flight status changes
FlyArystan's policy on flight status changes (What is entitled to passengers in the case of flight status changes caused by the Carrier).
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