IMPORTANT ANNOUNCEMENT
Further to the previously published information regarding the incident involving flight FS7962 operating on the Urumqi – Astana route on an Airbus A320 aircraft, FlyArystan continues to cooperate closely with the relevant authorities and is providing all necessary information to support their work.
We kindly ask the public and media representatives to rely only on information published through FlyArystan's official communication channels and the official channels of the relevant government authorities, and to refrain from sharing unverified information.
Safety remains at the core of everything we do, and the airline continues to operate in accordance with all applicable operational and regulatory requirements.
Our immediate priority is to provide all necessary assistance and support to the passengers, crew members, and their families.
Telephone Enquiry Centre:
+7 727 308 0513
+7 771 944 48 80
Toll-free within Kazakhstan:
8 800 080 0440
Media Hotline: +7 727 338 20 99
For all media inquiries, please contact: pr@flyarystan.com
Additional information about the incident will be published on FlyArystan’s Telegram channel: Telegram
A musical instrument in the aircraft cabin can be transported as:
1. Reminder of hand baggage transportation rules:
Size, weight, and quantity of hand baggage:
* A musical instrument that does not exceed these dimensions is considered hand baggage; however, since the quantity of hand baggage is limited to one piece, all other belongings of the passenger must be checked as baggage after payment.
To ensure passenger comfort, the safety of musical instruments, and the right of other passengers to sufficient space for their hand baggage, we also offer the option to purchase an adjacent seat for the musical instrument (see information below) if it exceeds the dimensions of hand baggage, including the case. Strict rules regarding hand baggage in low-cost carriers are due to the large number of passengers on board, and each traveler should have the opportunity to accommodate their hand baggage. These rules are applied by other low-cost carriers worldwide.

2. If the instrument exceeds the specified dimensions:
Please note, each FlyArystan flight can accommodate up to 188 passengers, and the number of spaces on overhead shelves for hand baggage is limited. It is, therefore, crucial to adhere to the established hand baggage norms. We kindly ask each passenger to respect these requirements; otherwise, we may be compelled to deny carriage.
Thank you for your understanding and cooperation! Please visit Special Services page for additional information.
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