You can purchase your seat:
*Learn more about the prices for onboard seats here.
**The number of seats is limited, please contact the flight attendants for information.
To make a refund, please contact us.
If you decide not to book a seat in advance, we will assign you one randomly free of charge during check-in.
In the event of a voluntary change in the flight date, a purchased selected seat onboard is not guaranteed and the cost of the service will not be refunded. You will need to purchase the seat selection again on a changed date.
The hand luggage shelf above the passenger seat is not assigned to a seat. The shelf above seats 1D, 1E, 1F is occupied due to the mandatory transportation of resque equipment in accordance with the airline's flight safety rules.
Safety regulations
- persons who physically and mentally are not able to open an emergency exit door;
- children and teenagers (2-18 yrs.), including Unaccompanied minors;
- passengers with infants and/or children;
- passengers with pet animals;
- passengers whose physical size would prevent them from being able to move quickly;
- passengers who, due to language problems, might not become aware of instructions given in Kazakh, English, or Russian, or ;
- senior passengers;
- pregnant women;
- passengers who require extension seat belts;
- passengers with special needs;
If it’s not possible to provide a similar seat type (premium seats on 1st and emergency exit rows, seats on rows 2-4, and standard seats on 5-11/14-30 rows) due to aircraft change, flight delay, or cancellation, the passenger can make a refund. A full refund is permitted, and the passenger is transferred to a free seat.
To proceed with a refund please contact the sales agent that issued the service and provide scan copy of your boarding pass with the Security service stamp. We cannot process refund applications at the airport or on board.
Refunds are NOT available in the following cases:
Seat map