IMPORTANT ANNOUNCEMENT
Further to the previously published information regarding the incident involving flight FS7962 operating on the Urumqi – Astana route on an Airbus A320 aircraft, FlyArystan continues to cooperate closely with the relevant authorities and is providing all necessary information to support their work.
We kindly ask the public and media representatives to rely only on information published through FlyArystan's official communication channels and the official channels of the relevant government authorities, and to refrain from sharing unverified information.
Safety remains at the core of everything we do, and the airline continues to operate in accordance with all applicable operational and regulatory requirements.
Our immediate priority is to provide all necessary assistance and support to the passengers, crew members, and their families.
Telephone Enquiry Centre:
+7 727 308 0513
+7 771 944 48 80
Toll-free within Kazakhstan:
8 800 080 0440
Media Hotline: +7 727 338 20 99
For all media inquiries, please contact: pr@flyarystan.com
Additional information about the incident will be published on FlyArystan’s Telegram channel: Telegram
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FlyArystan voucher can be used for future travel bookings and FlyArystan additional services (seat, meals or baggage and etc; voucher cannot be redeemed for third-party providers' services).
The voucher can be used only after booking the ticket (after choosing dates and directions, and filling passenger's info)
During the stage of payment, you need to choose the payment method «Payment by voucher», then choose the passenger name, fill in the voucher number, then click on «Apply».
Make sure that you enter the voucher number in one piece, without hyphens and gaps, for example, 465420000000.»
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