IMPORTANT ANNOUNCEMENT
Further to the previously published information regarding the incident involving flight FS7962 operating on the Urumqi – Astana route on an Airbus A320 aircraft, FlyArystan continues to cooperate closely with the relevant authorities and is providing all necessary information to support their work.
We kindly ask the public and media representatives to rely only on information published through FlyArystan's official communication channels and the official channels of the relevant government authorities, and to refrain from sharing unverified information.
Safety remains at the core of everything we do, and the airline continues to operate in accordance with all applicable operational and regulatory requirements.
Our immediate priority is to provide all necessary assistance and support to the passengers, crew members, and their families.
Telephone Enquiry Centre:
+7 727 308 0513
+7 771 944 48 80
Toll-free within Kazakhstan:
8 800 080 0440
Media Hotline: +7 727 338 20 99
For all media inquiries, please contact: pr@flyarystan.com
Additional information about the incident will be published on FlyArystan’s Telegram channel: Telegram
iJan is a self-service kiosk at the airport that allows you to check in, weigh your baggage, print out baggage tags and purchase additional services in a matter of seconds.
iJan terminals are functioning at the airports of Almaty, Astana, Semey, Turkistan, Pavlodar, Kyzylorda, Atyrau, Shymkent, Aktau, Aktobe, Kostanay, Uralsk, and Oskemen. Other airports with FlyArystan flight departures will be equipped with iJan terminals in the shortest time.
Check-in at the airport, including iJan terminals, is a paid service.
◉ Purchasing airport check-in in advance online − 1 000 tenge on domestic flights, 5 000 tenge (11 dollars) on international flights; 2 500 tenge (5 dollars) for children on international flights.
◉ Buy in advance during or after booking your ticket:
• via "Extras" tab on flyarystan.com
• via "My bookings" in the FlyArystan app
◉ Airport check-in via iJan terminal before departure − 2 000 tenge on domestic flights, 15 000 tenge (33 dollars) for international flights; 7 500 tenge (16 dollars) for children on international flights.
◉ Paying for the check-in at the airport counter - 2 000 tenge on domestic flights, 15 000 tenge (33 dollars) for international flights; 7 500 tenge (16 dollars) for children on international flights.
◉ Online* check-in is always FREE of charge
◉ Checking in booked baggage − free of charge
◉ Printing of the boarding pass via iJan (if "Check-in at the airport" service is not purchased) - 500 tenge for domestic flights. More about boarding passes here.
** Only via FlyArystan mob. App or flyarystan.com. Online check-in opens 30 days prior to departure time and closes 40 minutes prior to departure time for domestic flights, and 60 minutes for international flights.
❗ Check-in with iJan opens 6 hours before departure for domestic flights within Kazakhstan and closes 40 minutes before departure − the service is available for flights within Kazakhstan only.
Instructions for using iJan can be found here.
You can find the online registration rules here.
Check-in prices at the airport can be found here.
Any questions left? Find answers to FAQ about iJan here.
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