Meal and onboard services

• Meal pre-order is not available for bookings made less than 24 hours before departure
• The boarding pass is a confirmation of your pre-order and should be presented to the cabin crew
• The change of a pre-order cannot be made less than 24 hours before departure. 
• The voluntary change for a pre-order made less than 24 hours before departure will be cancelled and is not refundable.  
• The forced change due to the fault of the airline and not providing a pre-order, the cost of the order can be refunded by contacting https://flyarystan.com/en/emailus

• Passengers are prohibited from consuming alcoholic beverages not purchased from the Arystan Cafe.
• Your choice might not always be available
• Pre-ordered sandwiches served hot

To receive a refund please contact sales agent that issued the service and provide scan copy of your boarding pass with Security service stamp. Refund applications at the airport or on board are not available.

• in case of forced refusal of the passenger from departure in case of cancellation/delay of the flight for more than 6 hours;
• failure to provide catering due to the change of the aircraft.

• • in case of voluntary cancellation or change of the ticket;
  • no show (passenger being late, in case of non-compliance with immigration and other requirements)

• The voucher can only be used to purchase additional services on the airline's website www.flyarystan.com, in the FlyArystan mobile application, through the FlyArystan contact center at +7 727 331 10 10, or at travel agency offices. The voucher cannot be used at the airport.