IMPORTANT ANNOUNCEMENT
Further to the previously published information regarding the incident involving flight FS7962 operating on the Urumqi – Astana route on an Airbus A320 aircraft, FlyArystan continues to cooperate closely with the relevant authorities and is providing all necessary information to support their work.
We kindly ask the public and media representatives to rely only on information published through FlyArystan's official communication channels and the official channels of the relevant government authorities, and to refrain from sharing unverified information.
Safety remains at the core of everything we do, and the airline continues to operate in accordance with all applicable operational and regulatory requirements.
Our immediate priority is to provide all necessary assistance and support to the passengers, crew members, and their families.
Telephone Enquiry Centre:
+7 727 308 0513
+7 771 944 48 80
Toll-free within Kazakhstan:
8 800 080 0440
Media Hotline: +7 727 338 20 99
For all media inquiries, please contact: pr@flyarystan.com
Additional information about the incident will be published on FlyArystan’s Telegram channel: Telegram
Plan
Our services
Confirmation letters
Travel Information
Booking Information
Fare and Fees
The safety and health of our passengers and employees is always our priority in any circumstances.
For this reason, we inform you of the measures that we have taken regarding the new type of coronavirus (COVID-19), which has recently been causing concern throughout the world.
The air in the cabin is constantly filtered and refreshed every few minutes with highly efficient HEPA filters that hold 99.97% of the germs. A study commissioned by the European Aviation Safety Agency found that the cabin air quality is similar or better than what is experienced in normal indoor environments.
We maintain the highest standards of cleanliness by adhering to the guidelines set by EASA and the World Health Organisation (WHO).
The cabin, toilets, seats and tray tables are thoroughly cleaned and disinfected each night by professional cleaning teams at all of our airports. Additionally, every aircraft goes through a regular deep clean by a team of specialist cleaners.
We wish you a safe and pleasant flight.
Too Many Request