IMPORTANT ANNOUNCEMENT
Further to the previously published information regarding the incident involving flight FS7962 operating on the Urumqi – Astana route on an Airbus A320 aircraft, FlyArystan continues to cooperate closely with the relevant authorities and is providing all necessary information to support their work.
We kindly ask the public and media representatives to rely only on information published through FlyArystan's official communication channels and the official channels of the relevant government authorities, and to refrain from sharing unverified information.
Safety remains at the core of everything we do, and the airline continues to operate in accordance with all applicable operational and regulatory requirements.
Our immediate priority is to provide all necessary assistance and support to the passengers, crew members, and their families.
Telephone Enquiry Centre:
+7 727 308 0513
+7 771 944 48 80
Toll-free within Kazakhstan:
8 800 080 0440
Media Hotline: +7 727 338 20 99
For all media inquiries, please contact: pr@flyarystan.com
Additional information about the incident will be published on FlyArystan’s Telegram channel: Telegram
If your flight has been delayed or canceled and you need confirmation of the changes in flight departure times, we can issue a Confirmation Letter, signed and stamped, containing the main information: flight number, departure date and status. In order to receive this Confirmation Letter, please enter the flight number and departure date, then click «Generate letter».
Confirmation letter can be issued only in a currency that was used for purchasing a ticket.
In order to receive Confirmation letter about flight cancellation/delay, please send an email with your request to: customer.relations@flyarystan.com
Confirmation letter for confirming the fares, fares valid on specific dates or flight segments cannot be issued. You can find fare and flight direction information on our website.
No other Confirmation letters can be provided, and requests for other confirmation letters will not be considered.
Passing the ticket to the third parties or providing them with information allowing determining ticket number, the passenger agrees to receive this reference by these persons. In this case, the airline is not responsible for access of the data by the third parties.
For the requests sent to cc@flyarystan.com by the third party please send a notarization, or a guarantee letter or letter from the passenger(s) (scanned copy with signature - all templates in free form), that he /she (they) do not have any claims for the provision of his /her (their) confidential information to a third party. Otherwise, the request will not be processed.
If your confirmation letter is not formed on the website, please contact cc@flyarystan.com
The document will be provided within 5 working days and free of charge.
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Please make sure flight number and departure date were specified correctly.
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Please make sure flight number and departure date were specified correctly.