IMPORTANT ANNOUNCEMENT
Further to the previously published information regarding the incident involving flight FS7962 operating on the Urumqi – Astana route on an Airbus A320 aircraft, FlyArystan continues to cooperate closely with the relevant authorities and is providing all necessary information to support their work.
We kindly ask the public and media representatives to rely only on information published through FlyArystan's official communication channels and the official channels of the relevant government authorities, and to refrain from sharing unverified information.
Safety remains at the core of everything we do, and the airline continues to operate in accordance with all applicable operational and regulatory requirements.
Our immediate priority is to provide all necessary assistance and support to the passengers, crew members, and their families.
Telephone Enquiry Centre:
+7 727 308 0513
+7 771 944 48 80
Toll-free within Kazakhstan:
8 800 080 0440
Media Hotline: +7 727 338 20 99
For all media inquiries, please contact: pr@flyarystan.com
Additional information about the incident will be published on FlyArystan’s Telegram channel: Telegram
Instead of spending long and exhausting hours on a bus, it’s much easier to travel from Ghulja to Almaty by plane — air travel is significantly more comfortable and faster. Kazakhstan’s leading low-cost airline, FlyArystan, offers a convenient ticket booking service, allowing travelers to select the most suitable dates and options on the website or through the app.
Air travel remains the safest and one of the most comfortable ways to get around. Just arrive at the airport 2–3 hours before departure to complete all necessary procedures:
After that, simply find your gate and proceed to boarding on time. You can use your flight time to work, study, or relax. The experienced cabin crew ensures a comfortable journey for all passengers.
When planning your trip and organizing your Ghulja-Almaty itinerary, consider a few key factors:
Don't forget about the time difference: Ghulja is 3 hours ahead of Almaty. If you're booking a connecting flight, allow enough time between flights to avoid rushing and to find your gate easily.
To book your ticket, simply select your desired dates and destination. Here are some tips to save money:
To avoid unexpected fees or delays, familiarize yourself with the baggage policies for carry-on and checked luggage. You can bring the following items in your carry-on bag:
Excess baggage is subject to additional charges. Flammable liquids, sharp objects, and chemicals are strictly prohibited. Sports equipment, musical instruments, and other large items require prior approval from the airline.
FlyArystan’s website makes it easy to plan your trip by offering the best available deals. Passengers have access to:
Kazakhstan’s low-cost airline provides budget-friendly options — convenient flights with minimal layovers, without extra fees or hidden charges.
Do I need to print my e-ticket?
No, you only need to show your passport at the airport.
What time is displayed on the ticket?
Tickets always show the local time of both the departure and arrival locations.
Here are some top recommendations:
Flying from Kulja to Almaty is quick, safe, and comfortable. The journey takes less than an hour, and with the "Comfort" fare, you can bring up to 20 kg of baggage. Plus, ticket prices remain very affordable!
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